The HubSpot Customer Service Blog

Kasia Kowalska

Kasia is a passionate marketer and content writer. She is the co-founder of Contentki, a content marketing agency that supports some of the world’s most renowned tech brands.

SLA tracking: What it is and how to do it right

SLA tracking monitors service agreements in real-time, preventing breaches with automated alerts and...

Kasia Kowalska

8/6/26

Highly Recommended

Best AI customer service agent platforms in 2026: A comparison guide

Kasia Kowalska

6/25/26

5 best customer success management tools: What teams should look for

Kasia Kowalska

4/1/26

Customer service software for enterprises: Best options that scale with growth

Kasia Kowalska

12/26/25

Best customer data collection software to drive growth in 20...

Explore the best in customer data collection software and get answers to your FAQs.

Kasia Kowalska
Updated 12/11/25
Support tickets everywhere? Here's how D2C brands with 10,00...

Unified support tickets can make your customer experience more consistent. Here's how you can gather...

Kasia Kowalska
Updated 9/30/25
6 Ways AI Customer Engagement Will Improve Customer Service

Explore how AI transforms customer engagement, from personalized experiences to proactive outreach a...

Kasia Kowalska
Updated 11/8/24
Can AI Handle a Crisis? We Gave AI Service Scenarios to Chat...

ChatGPT’s ability to craft messages and suggest step-by-step plans makes it a helpful tool for compa...

Kasia Kowalska
Updated 11/19/24